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Privacy Policy / Terms of Service

Privacy Policy

Effective Date: October 1, 2026

Business Name: Northway Power Washing LLC

Website: [www.northwaypowerwashing.com]

1. Information We Collect

We collect personal information that you voluntarily provide to us when contacting us for estimates, scheduling services, or communicating through our website and phone systems. This information may include:

  • Contact Information: Name, phone number, email address, and physical service address.

  • Service Details: Information regarding your property, project requests, and communication preferences.

  • Payment Information: Billing details required to process payments for completed services.

2. How We Use Your Information

We use the information we collect solely for legitimate business purposes, including:

  • Providing estimates, scheduling, and executing exterior cleaning and service requests.

  • Communicating with you regarding appointment confirmations, service updates, and invoices.

  • Sending customer service follow-ups or responding to inquiries via phone, email, or SMS/text messaging.

  • Processing payments and maintaining business records.

3. Mobile Terms & SMS Messaging Privacy (TCR / 10DLC Compliance)

We respect your mobile privacy and strictly adhere to carrier requirements regarding text messaging:

  • No Third-Party Sharing for Marketing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • Consent & Opt-Out: By providing your phone number and opting in to receive SMS communications, you agree to receive text messages from Northway Power Washing LLC regarding your service requests and appointments. Message and data rates may apply.

  • Unsubscribing: You can opt out of receiving text messages at any time by replying STOP to any text message you receive from us. For help, reply HELP or contact us directly.

4. How We Protect Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to customer data is restricted to authorized personnel and trusted service providers (such as our CRM platform) operating under strict confidentiality obligations.

5. Third-Party Service Providers

We may share your information with trusted third-party service providers solely to help us operate our business (e.g., job management software, payment processors, and SMS delivery gateways). These third parties are authorized to use your personal information only as necessary to provide these services to us and are prohibited from using or sharing your data for their own independent marketing purposes.

6. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised "Effective Date."

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

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Terms of Service

Effective Date: October 1, 2026

Business Name / Brand: Northway Power Washing LLC

Website: www.northwaypowerwashing.com

Welcome to Northway Power Washing LLC. By accessing our website, requesting an estimate, or communicating with us via phone, email, or SMS/text message, you agree to be bound by the following Terms of Service ("Terms"). Please read them carefully.

1. Business Services

Northway Power Washing LLC provides professional exterior cleaning, soft washing, pressure washing, and surface preservation services. These Terms apply to all service requests, customer communications, and transactions processed through our website, job management software (Jobber), or phone systems.

2. SMS / Mobile Messaging Program

When you provide your phone number and opt-in to receive text messages from Northway Power Washing LLC, you consent to our mobile messaging terms outlined below.

  • Program Name: Northway Power Washing LLC Notifications

  • Program Description: Text messages are used to send service estimates, appointment confirmations, arrival notifications, service updates, project photos, invoice links, payment reminders, and customer support responses.

  • Message Frequency: Message frequency varies based on your active service requests and appointments (typically 2 to 6 messages per booked service).

  • Cost & Fees: Message and data rates may apply depending on your mobile carrier and plan. Northway Power Washing LLC does not charge a separate fee for sending text messages.

  • Customer Support (HELP): For assistance or questions regarding our messaging program, you can text HELP to [518-545-6931], call us at [518-545-6931], or email us at [northwaypowerwashing@gmail.com].

  • Opt-Out Instructions (STOP): You may opt out of receiving text messages at any time. To unsubscribe, simply reply STOP to any text message received from us. Upon texting STOP, you will receive a final confirmation message confirming that you have been unsubscribed, and no further automated text messages will be sent unless you re-subscribe.

3. Privacy Policy Link

Your privacy is important to us. Please review our full Privacy Policy to understand how we collect, use, and safeguard your personal information and mobile data.

4. Estimates & Service Terms

  • Estimates provided by Northway Power Washing LLC are valid for 30 days from the date of issue unless specified otherwise.

  • Property owners or authorized representatives must ensure water hookups/spigots are accessible and functioning on the scheduled date of service.

  • Property owners or authorized representatives must ensure all windows and doors are shut on the schedule date of service.

  • Payments are due upon receipt of invoice following job completion unless otherwise agreed upon in writing.

5. Limitation of Liability

Northway Power Washing LLC carries comprehensive business liability insurance. We perform services using industry-standard equipment and manufacturer-recommended soft washing techniques. Northway Power Washing LLC is not responsible for pre-existing property damage, oxidation, loose paint, unsealed electrical outlets, or degraded siding materials prior to cleaning.

6. Changes to These Terms

We reserve the right to modify these Terms at any time to comply with industry regulations or legal requirements. Updated Terms will be posted directly to this page with a revised "Effective Date."

7. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact us:

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